NCBA bank has advertised for the position of group head of Information Technology. The successful candidate will help the bank fix vulnerabilities in its technology and banking systems. The bank has received numerous complaints from its customers who are having trouble accessing services. The appointment will also include IT strategy, governance & security, and business continuity.
The lender’s technical hitches arose from a planned shift into a uniform platform for all its customers in Kenya and the region following the merging of the former NIC Group and CBA Group. The merging process involved adding all customers into one platform on the core banking system for easy and better management.
“Key responsibilities include the use of domain knowledge and experience to define sufficient resilience for the network, hardware, applications together with the accompanying disaster recovery plans,” NCBA said in the advertisement.
NCBA managing director John Gachora said that the migration of data was successful and working seamlessly. He insisted that vulnerabilities arose through services offered by third parties affecting its internet and mobile banking platforms.
“Mobile banking, internet banking goes through many other jumps to actually go through the core banking system. When we were saying it is the technology, we did not mean it is the core banking, but the other peripheral systems which have become what defines customer service today that is mobile banking internet banking,” Mr. Gachora said.
The bank has also recently suffered a cyber attack after Mr. Antony Mwangi Ngige, 23, and Ms. Ann Wambui Nyoike, 21, two second-year students at JKUAT, were accused and charged with stealing Sh25 million from the bank through hacking. The two are also said to have attempted to defraud the NCBA bank an additional Sh190.7 million.